Cancellation Policy
Last updated: July 14, 2026
We understand that plans change. Our cancellation policy is designed to be fair to both our guests and our team. Refunds are calculated on the deposit you paid online (25% of the room cost) — the remaining 75% balance is only collected at check-in, so it is never charged if you cancel. The refund amount depends on how far in advance you cancel, measured from your scheduled check-in time.
| Time before check-in | Refund |
|---|---|
| 7 or more days | 100% refund |
| 3 to 6 days | 75% refund |
| 1 to 3 days | 50% refund |
| Less than 24 hours | Non-refundable |
| After check-in time | Non-refundable |
How to cancel
Log in to your account, go to your dashboard, find the booking under Upcoming, and click Cancel. You will see the exact refund amount before confirming.
Refund processing
For paid bookings, eligible refunds are issued to your original payment method within 5–10 business days of cancellation. For bank transfers, processing may take slightly longer.
Special circumstances
If you need to cancel due to an emergency or unusual circumstance outside these windows, please contact us. We will review requests on a case-by-case basis.
No-shows
Guests who do not arrive by the scheduled check-in date without prior notice will be marked as a no-show. No-show bookings are non-refundable.
Questions?
Reach us anytime via our contact page or email RnGLuxeLiving@rngluxeliving.com.